Support

  • What is Digital HD?

    +
    Digital HD is the new way to buy, collect, and access your favorite movies digitally by streaming or downloading in stunning high definition picture.
  • Where can I buy Digital HD?

    +
    You can buy Digital HD at a number of digital retailers such as Flixster, Google Play and VUDU.
  • How do I redeem?

    +
    The best way to start is by going Foxredeem.com and entering your redemption code from the insert in your Blu-ray or DVD case.
  • Where can I find my redemption code?

    +
    Your redemption code is located on the insert inside your Blu-ray or DVD case.
  • What if I get an invalid code error message?

    +
    Please verify that you have not previously entered this code on another computer and that you are entering the correct characters. If you have not previously used your activation code and are still receiving an error message, please contact customer support for assistance.
  • How can I watch my movie or TV show?

    +
    You can watch your content online with instant streaming or download to watch it when you have no internet access.
    Streaming requires a high-speed internet connection.
  • What is UltraViolet?

    +
    UltraViolet is an all-new way to collect, access and enjoy your movies and TV shows in the cloud, so you can watch your collection at any UV service, regardless of where you redeem. Once a movie or TV show has been added to your UltraViolet Collection, you can watch your content online with instant streaming or download to watch it when you have no internet access. Because UltraViolet offers so many viewing options, you have greater freedom to choose where you want to watch - whether it’s on a mobile device, computer, television or tablet.
  • How does UltraViolet work?

    +
    Every time you buy an UltraViolet-enabled movie or TV show, you can add a digital "proof of purchase" to your UltraViolet Collection. By doing this, UltraViolet retailers, streaming services, and UltraViolet-capable devices can confirm your rights to the movie or TV show and enable you to watch your content.
  • Does Digital HD work with UltraViolet?

    +
    Yes, select digital retailers such as Flixster and VUDU work with UltraViolet. Click here to learn more about UltraViolet.
  • Does it cost anything to set up and manage my UltraViolet account?

    +
    No. Your UltraViolet account is FREE with your UltraViolet movie & TV show purchases.
  • Do I need to purchase special equipment to use UltraViolet?

    +
    No. You don't need special equipment or additional technology other than an active Internet connection and supported device to enjoy your UltraViolet Collection.
  • Where are all of my movies and TV shows stored and how can I access them?

    +
    Your content is stored on the retailer’s digital cloud where they are purchased or redeemed. Simply sign on to your retailer service to view and play your movies and TV shows.
  • What is the digital cloud?

    +
    Digital clouds give you the flexibility to access your collection without having to download a file, manage storage space on your devices, and help keep your collection safe.
  • Do I have to redeem all of my movies and TV shows from the same retailer?

    +
    No. Titles you redeem from any participating retailer will all be added to your collection for that retailer. UltraViolet lets you watch your collection from any UV service, no matter where you redeem.
  • What devices can I use to watch my movie or TV show?

    +
    Once your movie or TV show is added to your collection, you can stream or download it to your computer (PC or Mac), TV, tablet or smartphone. It is recommended that you have the latest version of Firefox, Internet Explorer, Google Chrome or Safari. You will also need the most recent version of Adobe Flash.
  • Can I watch my movie or TV show in High Definition?

    +
    Each retailer will optimize delivery of the content, so although you have a High Definition right, depending on your internet connection and your playback environment (mobile device, computer, television or tablet) you may receive a lower resolution file.
  • Will my redeemed rights expire?

    +
    Your rights to the movie or TV show you redeemed do not expire.
  • What are the minimum system requirements to redeem?

    +
    For current and up to date minimum system information, please refer to the digital retailer’s website.
  • What happens if I lose my insert?

    +
    If you misplaced or discarded your activation code please contact customer support for assistance.
  • What is Flixster?

    +
    Flixster gives you the ability to stream content and download your UltraViolet Digital Copy to your computer (PC or Mac), iOS mobile devices, and Android mobile devices. It is a social movie site allowing users to share movie ratings, discover new movies and meet others with similar tastes in movies.
  • What is Google Play?

    +
    With Google Play, stream movies and TV shows instantly on your phone, tablet, or computer. Download to your phone or tablet and watch even when you're offline. Google Play is the easiest way to watch what you love, wherever you are.
  • What is VUDU?

    +
    VUDU is a leading HD on-demand movie service available as an application on most connected High Definition Televisions (HDTV) or Blu-ray Disc Players (BDP). Watch VUDU right on your TV, mobile device or tablet.
  • How do I contact Customer Care?

    +
    For additional assistance with your purchase, please e-mail us at: DigitalHDSupport@foxcustomercare.com.